The following file
includes the drivers for Windows NT, 2000, XP and Vista.
This is the driver for the DuraLabel PRO, DuraLabel PRO 200,
DuraLabel PRO 300 and DuraLabel 4TTP.
The driver install file
can be downloaded by clicking on the link below.
This driver is for Windows 98/ME/NT/2000
and XP. Once the file has been downloaded, it
needs to be unzipped with
WinZip. It can then be installed.
*NOTE: You need
Administrative Rights to install these drivers. Many computer
users confuse Administrative Rights with the ability to use
the machine. In order to find out if you actually have
Administrative Rights, do the following:
Click Start>Settings>Control Panel.
Double click users and find out which group
your log on name falls in. If it doesn't say
"Administrators", then you don't have
the ability to install a DuraLabel printer driver
to your system and will need to call your IT
department to install it.
First make sure you have administrative rights
on your computer. Many computer users confuse
Administrative Rights with the ability to use the
machine. In order to find out if you actually have
Administrative Rights, do the following:
Click Start>Settings>Control
Panel. Double click users
and find out which group your log-in name falls
in. If it doesn't say "Administrators",
then you don't have the ability to install the DuraLabel printer
driver on your system. You will need to call
your IT department and have them install it.
When the printer finishes the label, it
feeds additional tape, then stops with an error light.
(Printing on continuous vinyl.)
The printer driver may be set for the
wrong type of material.
Check to be sure that the printer driver
(Quick Start Guide pages 4-10) sensor type is
set to "continuous." You'll find this in the
"Advanced Settings" section.
The label backing sticks to the cutter
and peels back as the label comes out of the printer.
The most likely cause of this problem is that
adhesive has built up on the cutter and the cutter
needs to be cleaned.
Thoroughly clean the cutting mechanism using
the swabs provided. Proper cleaning will help prevent
materials from sticking to the cutter. It may also
be helpful to carefully apply a small amount of silicone
to the cutter, but care must be taken not to get any
on the print head.
Additionally, the 3.2 mil vinyl is less susceptible
to this problem than the thinner 2.0 mil vinyl.
When I print I get an error message that
begins: "Paper size of section 1 is different from
printer page size."
Make sure that you've configured your driver,
including setting up a stock, and that the stock
has been selected before printing (Quick Start
Guide Pages 4-10). To make the change, close your
document (on your PC), make the change in the print
driver, then re-open the document you want to print.
What do I do when the ribbon feeds out
of the front of the printer with the vinyl labels?
Thermal printers use heat to melt "ink"
from the ribbon onto the label material. If the thermal
print head is running too hot (the print density is too
high), too much ink may be melted and it will lightly
"glue" the ribbon to the label material.
What will most likely solve this problem is
lowering the print density setting.
What do I do about small
spots in the printing?
Small particles of dust and dirt on the surface of
the tape supply can prevent the ribbon from transferring
properly, leaving small spots in the printed area. Keep
the ribbon and tape supply as clean as possible and avoid
printing in a dusty area. It is also possible that tiny
dimples in the surface of the tape supply can prevent the
ribbon from transferring. This is rare and usually affects
just a few feet out of any roll. Increasing the print
density can improve results.
How do I reverse the colors of the pictures
and text for the DuraLabel PRO 300 templates or labels I
create?
The following applies to Microsoft Word and the
Word templates included with the DuraLabel printer.
Highlight the text and then change the font from
automatic to white. The second step for text is to go to
the text box and choose font. Change the background
to black so the white letters appear
I have 4 inch vinyl in my DuraLabel. When
I print a label, only the right 2" of label gets
printed. There is a jagged edge as the print fades
away.
It could be that the printer carriage was not
pushed firmly into place the last time the printer was opened.
Make sure that each side of the printer carriage is
firmly locked into place. This is due to the left side
of the printer carriage not being locked. Release the
printer carriage and then close it, firmly pushing on each
side to insure that it is locked into place.
My DuraLabel PRO 300 makes one
good transfer and then errors.
One or both of the two black plastic spindles that
holds the ribbon cores is backwards. The large end or
flange of each plastic spindle should be on the right
side as you face the machine from the front.
For die-cut labels, the driver settings should
be as described in the Help information included with the
software:
Sensor Type: vertical
Gap / Black Mark: 0.12 inch
Options: select "cut every" and
enter "1" in the box.
Options: Offset: adjust with trial and error
depending on which size and type of die cut
label it is (a negative number moves cut
to the right, positive to the left)
All other settings should be zero.
If the settings in the driver are correct
try rebooting the computer.
Didn't find your question? Fill out our
online form
to send us an email to our tech support and we can
help resolve your problem!
We Service and repair all makes and models of label printers
We repair: DuraLabel - Varitronics -
Kroy - K-Sun - Brother - and other brands of labeling machines
Should your label printer need repairs, our expert
service and repair team can handle it.*
Start by giving us a call at 1-800-735-9305
and talking with one of our customer service representatives.
They can help you determine the best course of action and they'll
be your contact should you have any questions. In many cases
they may be able to provide advice that fixes the problem without
your having to send your machine in for repair.
Once a service technician has looked over your machine,
we'll call you before making repairs. We'll let you know
what work needs to be done and what it will cost...
before we start the work.
We want your business for years to come, so you won't find
us doing unnecessarily work or wasting time. We work quickly
and efficiently to identify the problem. If your labeler
just needs to be cleaned, we'll clean it and return it to
you, at a minimum cost, ready to be used again. Our service
technicians know what they are doing and can quickly and
correctly diagnose problems and repair them - saving you money.
If you have a label printer that's not working the
way it used to, give us a call at: 1-800-735-9305.
Additional Information:
We are happy to provide technical assistance.
Existing customers please feel free to call us,
at 1-800-735-9305 or email us. If you are not an
existing customer, please email us
and we'll be glad to help.
* Some label printer manufacturers are no
longer selling replacement parts to dealers,
and now require that all service be done in
their service shops. If this applies to your
label printer, we'll tell you about it in your
initial phone conversation.
