DuraLabel 4TTP F.A.Q.'s

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I'm having trouble installing the printer driver.

First make sure you have administrative rights on your computer. Many computer users confuse Administrative Rights with the ability to use the machine. In order to find out if you actually have Administrative Rights, do the following:

Click Start>Settings>Control Panel. Double click users and find out which group your log-in name falls in. If it doesn't say "Administrators", then you don't have the ability to install the DuraLabel printer driver on your system. You will need to call your IT department and have them install it.

When the printer finishes the label, it feeds additional tape, then stops with an error light. (Printing on continuous vinyl.)

The printer driver may be set for the wrong type of material.

Check to be sure that the printer driver (Quick Start Guide pages 4-10) sensor type is set to " continuous." You'll find this in the "Advanced Settings" section.

The label backing sticks to the cutter and peels back as the label comes out of the printer.

The most likely cause of this problem is that adhesive has built up on the cutter and the cutter needs to be cleaned.

Thoroughly clean the cutting mechanism using the swabs provided. Proper cleaning will help prevent materials from sticking to the cutter. It may also be helpful to carefully apply a small amount of silicone to the cutter, but care must be taken not to get any on the print head.

Additionally, the 3.2 mil vinyl is less susceptible to this problem than the thinner 2.0 mil vinyl.

When I print I get an error message that begins: "Paper size of section 1 is different from printer page size."

Make sure that you've configured your driver, including setting up a stock, and that the stock has been selected before printing (Quick Start Guide Pages 4-10). To make the change, close your document (on your PC), make the change in the print driver, then re-open the document you want to print.

What do I do when the ribbon feeds out of the front of the printer with the vinyl labels?

Thermal printers use heat to melt "ink" from the ribbon onto the label material. If the thermal print head is running too hot (the print density is too high), too much ink may be melted and it will lightly "glue" the ribbon to the label material.

What will most likely solve this problem is lowering the print density setting.

What do I do about small spots in the printing?

Small particles of dust and dirt on the surface of the tape supply can prevent the ribbon from transferring properly, leaving small spots in the printed area. Keep the ribbon and tape supply as clean as possible and avoid printing in a dusty area. It is also possible that tiny dimples in the surface of the tape supply can prevent the ribbon from transferring. This is rare and usually affects just a few feet out of any roll. Increasing the print density can improve results.

How do I reverse the colors of the pictures and text for the DL4 templates or labels I create?

The following applies to Microsoft Word and the Word templates included with the DuraLabel printer.

Highlight the text and then change the font from automatic to white. The second step for text is to go to the text box and choose font. Change the background to black so the white letters appear

I have 4 inch vinyl in my DuraLabel. When I print a label, only the right 2" of label gets printed. There is a jagged edge as the print fades away.

It could be that the printer carriage was not pushed firmly into place the last time the printer was opened.

Make sure that each side of the DL4 printer carriage is firmly locked into place. This is due to the left side of the printer carriage not being locked. Release the printer carriage and then close it, firmly pushing on each side to insure that it is locked into place.

My DL4 makes one good print and then errors.

One or both of the two black plastic spindles that holds the ribbon cores is backwards. The large end or flange of each plastic spindle should be on the right side as you face the machine from the front.

For die-cut labels, the driver settings should be as described in the Help information included with the software:

Sensor Type: vertical
Gap / Black Mark: 0.12 inch
Options: select "cut every" and enter "1" in the box.
Options: Offset: adjust with trial and error depending on which size and type of die cut
label it is (a negative number moves cut to the right, positive to the left)

All other settings should be zero.

If the settings in the driver are correct try rebooting the computer.

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