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DuraLabel RTK Software FAQ

The following are questions we've received about the DuraLabel RTK software. This is the software, included with the DuraLabel printer, used to print NFPA diamond and color bar RTK labels, as well as Arc Flash labels.

The Find Feature Will Not Display the Correct Label:

If there is a single quote ( ' ) included anywhere in the chemical name on RTK labels or on the equipment ID line for Arc Flash labels, when you double click on it the search feature (FIND feature) will not display the label.

For RTK labels, make a note of the CAS number and then use the CAS Number Find feature to locate the CAS number. You'll then be able to display the label by double clicking on the CAS number.

The current version of the Arc Flash software includes a feature that prevents the use of a single quote in the Equipment ID. If you are experiencing this problem, please download the current version.

Can Not Save Two Entries Using The Same Chemical Name (RTK labels) / Equipment ID (Arc Flash labels):

The software is specifically designed to not allow two entries for the same chemical. This prevents the wrong label from being printed for a specific chemical. If the same chemical has different levels of hazard associated with it, possibly due to different concentrations for example, then the contentration should be included as a part of the chemical name.

The CAS number is used to identify the chemical without regard to concentration (for example), and duplicate CAS numbers are allowed.

Printer Setup Tip:

The printer includes a utility that will position the labels correctly based on the location of the gap between labels. However, an easier way to get the labels correctly positioned is to just print a label. This first label will not be aligned correctly. However, after printing the label the DuraLabel will sense the location of the gap and cut the labels in the correct location. From that point on the labels will be aligned correctly.

Chemical Database Typo:

We have found a typo in the pictograms for the chemical Diazomethane. The typo results in the software not being able to print the label for this chemical. You will get an error message that says that the software can not find the chkr.wmf file.

In the pictograms the last pictogram is listed as "chkr". It should be "chkresp". This can be corrected by clicking on the "EDIT" button, making the correction, and clicking on the "SAVE" button.

Please note that the CHKRESP pictogram is included for all chemicals. You should always replace this pictogram with the appropriate one, as specified on the MSDS and in your facility's safety rules.